Shipping Policy

Processing Time:

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
• Orders placed after 12:00 PM PST will be processed the following business day.

Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer standard and expedited shipping options to most destinations.
• Delivery estimates will be provided at checkout based on your selected shipping method and destination.

Shipping Confirmation and Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s).
• The tracking number(s) will be active within 24 hours after shipment.

Shipping Restrictions:

• We currently only ship to addresses within the United States.
• We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Delays:

• Occasionally, there may be delays beyond our control such as inclement weather or carrier delays. We appreciate your patience during these times.

Lost or Damaged Packages:

• We are not liable for any lost or damaged packages once they have been accepted by the carrier.
• If your package is lost or damaged during transit, please contact the carrier directly to file a claim.
• If you need assistance with filing a claim or have any other shipping-related issues, please contact our customer service team for assistance.

International Shipping:

• We currently do not offer international shipping.

Questions:

• If you have any questions about our shipping policy, please contact us at [help@supporthexy.com].

Last Updated: [Date]

• This shipping policy was last updated on [01/15/23]. Any changes or updates to our shipping policy will be posted on this page.